Tech support has come a long way from phone trees and long email chains. In 2025, customers expect answers fast and teams need tools that can keep up.
But it’s not just about speed. The best support teams also work smarter: fewer repeat questions, better visibility across platforms, and less time spent juggling tabs just to solve a basic issue.
Here are seven tools that are helping support teams stay sharp, reduce burnout, and make help feel a little more… helpful.
1. Zendesk AI-Powered Helpdesk
Still a favorite and for good reason. Zendesk’s latest tools combine ticket management with AI that suggests replies, tags common issues, and helps route requests to the right people.
Why it works: Less time digging through old tickets, more time solving problems that matter.
2. Intercom
Live chat has evolved. Intercom blends chat, bots, and customer data into one place so agents can jump into conversations with context.
Best feature: Automated workflows that answer basic questions before a human needs to step in.
3. Loom
Ever try to explain a fix through a five-paragraph email? Loom saves time by letting agents record quick screen shares or walkthroughs for customers with voice and visuals.
Why teams love it: Clearer than writing, faster than scheduling a call.
4. Confluence (by Atlassian)
Support teams often know the product inside-out but that info gets buried in Slack threads or personal notes. Confluence helps organize internal documentation so everyone stays on the same page.
Use it for: Team playbooks, product FAQs, and onboarding new support hires.
5. Sentry
This one’s for the more technical side. Sentry helps teams track down bugs by linking support reports to real-time error logs and stack traces.
Why it’s a game-changer: When a customer says, “It broke,” you can actually see what happened.
6. ChatGPT for Support Teams
More teams are building custom versions of ChatGPT to help answer tickets, draft knowledge base articles, or summarize conversations.
What it helps with: Keeping tone consistent, saving time on routine replies, and writing support docs that don’t sound robotic.
7. Statuspage
Outages happen. And when they do, keeping users updated is key. Statuspage gives teams a clean, fast way to share what’s going on without flooding inboxes or relying on social media.
Bonus: You can post updates once and push them everywhere your customers look.
Choosing the Right Tools Starts with Your Workflow
You don’t need every tool on this list. But if your team is constantly switching between platforms, answering the same questions, or struggling to keep track of issues it’s time to simplify.
Pick one or two that solve the biggest pain points first. Whether that’s faster response time, better documentation, or just clearer communication, the right tool can give your team breathing room and give your customers a better experience.
